Simple & Transparent Pricing

No full time overheads. No long-term contracts. No downtime expenses.

Don't Do Things The Old Way

Your Own Direct Hires

Hourly Rate – $15

+

Recruitment & HR +$1.05 (7%)

Training +$0.30 (2%)

Benefits (Health & Dental etc.) +$3 (20%)

Overheads (office, equipment etc.) +$0.75 (5%)

Payroll Tax +$1.80 (12%)

Absences (Holiday, Vacation, Sickness) +$1.95 (13%)

= $23.85 x 24hrs x 30 days
$17,172 Per Month Inhouse

Or, we can do it all for you

Chat Support Plan

$1.50 Per Hour

24/7 Basis

$1,080 USD per month

Live chat for instant customer support, capture more leads and wow your customers with your service

1 Human over 24 Hours

24/7 Service that scales to your busiest times

Friendly Humans on standby

Capture More Leads from your website

Answer your customer's FAQs

With a smile

Deliver leads fresh to your inbox

Develop a Knowledge Base which can be shared to help customers

View all your Chat Transcripts

Performance monitoring

Live Chat

Tickets & Emails

Facebook Messenger

Facebook Page

email support Plan

$1.50 Per Hour

24/7 Basis

$1,080 USD per month

Front line email support helps to handle 80%+ of your incoming queries before they reach you

1 Human over 24 Hours

24/7 Service that scales to your busiest times

Friendly Humans on standby

Capture More Leads from your website

Answer your customer's FAQs

With a smile

Deliver leads fresh to your inbox

Develop a Knowledge Base which can be shared to help customers

Performance monitoring

Live Chat

Tickets & Emails

Facebook Messenger

Facebook Page

full support Plan

$3 Per Hour

24/7 Basis

$2,160 USD per month

Let us handle your customer service across a range of platforms using a fully integrated team

2+ Wonderful Humans over 24 Hours

24/7 Service that scales to your busiest times

Friendly Humans on standby

Capture More Leads from your website

Answer your customer's FAQs

With a smile

Deliver leads fresh to your inbox

Develop a Knowledge Base which can be shared to help customers

View all your Chat Transcripts

Performance monitoring

Live Chat

Tickets & Emails

Facebook Messenger

Facebook Page

You're teaming up with a World-class team with experience handling customer support for some of the World’s leading brands

Experienced honed across millions of happy end customers with a Customer
satisfactory rate of 96.7%

Frequently Asked Questions?

Humans > AI. Period. People hate bots, that’s why we started this.

We use top of the line, enterprise grade, secure software and connections when dealing with your customers. Then we programmed a layer of automation to forward chats, whether leads or support queries to your business without double handling.

We also use the latest screen capture technology on staff computers to ensure no data is mishandled.

Once you’ve signed up, we provide services 24 hours a day, 365 days a year. We’ll be there, rain, hail or shine.

For most industries, we start with having a conversation with the founder, business owner or responsible person in understanding the business model. From the conversation conducted, we build a 20 question FAQ (either from an existing list or from scratch), to allow team members to respond within 30 seconds.

For highly specialized industries, it’ll depend on what you would like us to assist with. For the Knowledge Base we access about your business, we’ve designed the structure for it to be multi-layered and deep.

As long as you arm us with the right knowledge sources, the chat support team members are able to interpret and converse with potential clients like an in-house employee. If it gets too complex, we would then capture all relevant details and pass them back over to you.

Yes, the chat widget is very customizable. We can change the color scheme, position of the chat widget to match the look and feel of your website, to keep everything in line with your brand.

Our Team follows strict systematic hiring procedures to ensure that we hire only the best possible candidates to serve your needs. These include IQ, EQ, work ethic and type speed tests just to name a few. Typically only the top 3% of agents who have work experience with major global brands make it as a Chat To Humans team member.

We operate on a sun never sets model and draw from a pool of dedicated agents worldwide. We’re a diverse group of humans including healthcare workers, educators, moms & dads, and other professional workers.

It depends on how quickly you can tell us about your business and apply the script to your website, from there it generally will take us around 24 hours to go live.

You’ll have your own dedicated Success Hero to help set up, give feedback to, and amend any aspect you believe needs improvement.

Every business is different, and there’s no correct amount, you might be getting swamped by the 5 same questions and want them taken off your hands. What we do is strategize on the knowns, what, in your experience, needs handling now.

From there we don’t stop, as new questions are received from your customers, we will develop standard answers based on what we know your customers need, without guessing.

We send a high-level note, the entire transcript, and the customer’s details right after each chat session to help you respond intelligently regarding their request.

Ask us about our Painkiller Challenge

We get near instant results for you, before you've even paid us!